Return Policy
Welcome to Al-Moiz Perfume! We want to make sure you are completely satisfied with your purchase. Here's everything you need to know about our Return Policy:
1. Return Eligibility:
We gladly accept returns within 15 days of your purchase. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
2. How to Initiate a Return:
To start a return, please contact us on WhatsApp or E-Mail and provide your order number and the reason for the return. We will guide you through the process and provide instructions on where to send your item.
3. Return Shipping:
Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping service and obtaining a shipping receipt for your records.
4. Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 15 business days.
5. Exchanges:
If you would like to exchange an item for a different size or fragrance, please contact us to arrange the exchange. Exchanges are subject to product availability.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 15 days of receiving your order. We will work with you to resolve the issue promptly.
7. Non-Returnable Items:
Certain items, such as gift cards, are non-returnable.
8. Cancellation Policy:
If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.
9. Contact Us:
If you have any questions or concerns about our Return Policy, please reach out to us at helpalmoizperfume@gmail.com.
Thank you for choosing Al-Moiz Perfume. We appreciate your business and are here to ensure your satisfaction with our products!